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Jack Jentzen never saw it coming. Four years
ago, as a real estate agent in Elgin, Ill., he
was enjoying the rewards of the most frenzied
U.S. housing market in decades, and money poured
in.
Now he's fighting to keep his
home.
The real estate slump that
hit in 2006 eventually stifled home sales, shrank
prices and unleashed a wave of foreclosures. And as
it did, the hardest-hit victims included a group of
people, such as Jentzen, who never imagined they had
anything to fear: real estate agents themselves.
Tens of thousands of Realtors
have been forced to quit the industry in the past
couple of years. Some are enduring their own
agonizing foreclosures. Agents who had staked their
fortunes on galloping home sales now struggle to
afford health care, utilities and other basics.
Some, like Jentzen, are
trying to build new careers. Others are pursuing
drastic and aggressive tactics to tough out the
housing slump, from embracing new marketing plans to
spending thousands to earn advanced designations
they hope will help them stand out from the
competition. Some say the housing collapse is
undermining their professional self-esteem.
"I'm looking at jobs that are
way lower than what I was once making," says Jentzen,
43.
He's feeling increasingly
desperate. His wife, Laura, a wedding photographer,
has multiple sclerosis, and they're spending
thousands out of pocket on her prescriptions. He
also lives with and cares for his father, who has
lung cancer and is on oxygen. Jentzen and his
17-year-old daughter now have no health insurance
because they can't afford it.
Jentzen is interviewing for a
host of jobs outside of real estate to try to
continue making his mortgage payments. But so far,
he continues to be turned down as overqualified.
Disappearing income
"The realty industry is
quickly becoming a shadow of what it was," says Mark
Zandi, chief economist of Moody's Economy.com. "For
those who remain employed, their compensation has
plunged. Realtors were also among the most
aggressive housing investors. Many made the error of
working and investing with leverage in the same
industry, something financial planners counsel
strongly against."
That was true for Jentzen. As
his business started to wither away, so did his
financial security. He took out an equity line on
his house. He exhausted most of his savings. The
value of his home plummeted, and his lender cut off
his equity line. Credit card bills climbed.
"The money in the bank is
going to run out. If we lose this house, what do we
do? What does my daughter do? My dad? I felt
depressed and saw a psychologist. The market's just
so tough now."
Signs of the trend:
•Real estate agents are
fleeing the business. After steadily rising during
the housing boom, the number of real estate agents
fell by nearly 25,000 from December 2006 through
December 2007, compared with a growth of 12,500 from
December 2005 to December 2006, according to the
Bureau of Labor Statistics. Overall employment of
real estate agents dropped from 1.5 million in 2006
to 1.47 million last year.
•After seeing its membership
swell 89% from 1998 to 2006 (hitting nearly 1.4
million), the National Association of Realtors saw
its numbers slip 1.5% last year, to 1.34 million. In
July this year, the NAR had 1.26 million members.
•Payroll employment of
brokers has dropped from a peak of about 380,000
jobs in spring 2006 to 340,000 jobs currently, Zandi
says. Many more non-payroll jobs have been lost. And
more losses are coming as home sales sink back to
levels last seen in the early 1990s.
"Some members are saying
there are too many Realtors out there who are
bringing additional competition, and a shake-up is
expected," says Lawrence Yun, the NAR's chief
economist. "We do anticipate lower membership going
forward since housing recovery is taking longer."
Ramona Garcia, 38, of Corona,
Calif., considers herself one of the lucky ones. She
and her husband were Realtors. After the housing
market collapsed, she forged a new career selling
jewelry through a direct-sales business called
Silpada Designs. She took a risk when times were
tight and decided to buy a starter kit and some
jewelry to sell and began planning parties of
friends and neighbors to display the jewelry and try
to drum up sales.
It was nerve-racking at
first. But she says her business experience and the
determination she developed as a Realtor allowed her
to turn a side business into a prosperous new career
that now helps support her family.
"I consider it a blessing,"
Garcia says.
Not only that, she says she
enjoys the work far more than being a Realtor, which
meant having to always make herself available for
clients. Throwing jewelry parties, she says, is fun
and has renewed her confidence. Her husband found a
job as a site-acquisition rep for cellphone
companies.
"I love my job, and I didn't
love real estate," Garcia says. "Real estate was
very stressful. The phone would ring up to midnight.
I was always on pins and needles."
Yet the experience, in the
long run, turned into an advantage. "Being a Realtor
for 10 years and being that responsible for big
things in people's lives — it creates a business
background. Return phone calls on time. Don't flake
out. This is a fun job compared to a necessary job."
But others who are being
forced to leave the career, take second jobs or face
bankruptcy are feeling frustration. It often takes a
personal toll.
Shirley Van Scoyk, a Realtor
in West Chester, Pa., spends her days on her farm
with the horses she boards and her 80-pound American
bulldog puppy. It might sound idyllic, but days with
no work feel agonizing to her. At the moment, she
has only one listing — her son's house. It's been on
the market for three months.
Loss of confidence
"The hardest thing, where it
all starts to unravel, is the effect of the
difficult market on my self-esteem," Van Scoyk says.
When home sales were booming,
she reveled in snagging sales and closing deals, and
then snacking on crackers and soda in her car on the
way to a settlement she'd struggled to move to the
table.
"When the market is
challenging like this, all the drama is gone, the
hunt is gone, and this eats at your soul," she says.
"I love doing business, and there is less business
to do. I am in mourning for my work life. … I worked
hard to get to be a Realtor. It made me a
professional and a success. That bothers me worse
than the income loss. I'm so incredibly depressed by
not having work."
Real estate agents and
brokers had the biggest decline in sales of any
industry in the past 12 months, according to an
analysis by Sageworks, a financial analysis and
research services company.
Finding new careers
Some Realtors who hope to
withstand the real estate recession have been
flocking to training programs. The number of NAR
members who hold at least one professional
designation rose by nearly 21,000 over the past
year, reaching a total of more than 428,000 — more
than one-third of the NAR's membership. Some may
receive a designation such as senior specialist,
serving seniors. Others might pursue the rank of
CIPS, for certified international property
specialist.
Meanwhile, though, pay for
Realtors is dwindling. Overall median Realtor income
was $42,600 in 2007, down 10.7% from $47,700 in
2006, according to the NAR.
That's a far cry from the
boom times. In 2005, real estate agent commissions
in the USA peaked at 67.1 billion, according to Real
Trends, which does research on the residential
brokerage and housing industry. It plunged to 49.9
billion in 2007. During the boom time, agents in the
higher-end market were easily taking in six-figure
incomes, with a few in the luxury market even
grossing more than $1 million a year.
Those fleeing the business
the fastest tend to be those newest to real estate,
people who have had less time to establish their
business. Realtors in the business for two years or
less fell to 18% of overall membership in NAR last
year, from 23% in 2006.
Some real estate agents, on
the hunt for better housing markets, are moving to
other areas. Others are willing to take second jobs
or pursue careers they feel aren't as reliant on a
mercurial housing market.
Robert Millosh, a Realtor for
Re/Max in Middlesex County, N.J., says he'll need to
find some other job to stay in the area. He used to
earn at least $30,000 annually as a Realtor. Right
now, he says, home sales are so dismal that he's
looking at a job change or a move to Florida or
Pennsylvania.
"I am almost broke and
struggling to get by from day to day," says Millosh,
who is 45 and single. "I'm having an estate sale for
most of the furniture I have that I don't need. My
life has been ripped apart."
Milltown, N.J., is a quaint
small town, the kind of place families want to move
to. They have an all-American Fourth of July
celebration, with a parade, fishing, rodeo, a band
in the park and fireworks at night. Millosh says it
would be a hard place to abandon, but he might not
have a choice.
He says he got in over his
head after he began caring for his mother. His house
was valued at $411,000 last year when he refinanced,
and this year houses in his neighborhood were
selling for less than $300,000. He's trying to sell
his home for $349,000. His grandmother and mother
built the house in 1951 for $18,000, and Millosh
took out a mortgage in 2004 when his mother began to
have medical problems. The original mortgage was for
$100,000.
Now, he is looking at renting
out rooms. Renting out his entire house or selling
it, he says, could leave him homeless.
He took a bartending class in
hopes of getting a job but says he could find only
jobs as a busboy. "I've been looking for a job since
October of last year and have yet to find anything,"
Millosh says. "I apply for anything, as long as it
meets my minimum salary and travel area. I figured
real estate would always be there for me."
His situation was worsened,
he says, after he opened home-equity lines of credit
and took time away from full-time work to stay home
for a while and care for his mother, who spent four
months in a nursing home before she died in January.
"Part of the reason for the
mortgage mess I'm in was my mother's illness," he
says. "Now I'm losing everything because I tried to
be a good son."
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Thinning
Agent Herd is the Silver Lining
to Slow Market
January 24, 2009 by
jphilipre
With the economy in decline
and the housing market more
so, real estate agents are
leaving the industry. This
is first and foremost a sad
thing for anyone who loses a
job or has a business fail;
I never like to see anyone
suffer or have financial
problems. Overall, however,
there is a silver lining to
that cloud for the consumer
and the licensees who remain
active in the industry.
|Not all, but a
disconcertingly high
percentage of the ex-agents
should never have been
agents in the first place.
In the market run up from
2002-2005 we saw an
unprecedented number of new
and reactivated licensees
enter the market to share
the bounty. However, while
the short term profit may
have been favorable, we are
still paying the price of
the inexperience and, often,
the negligence of
practitioners who were able
to outrun their mistakes in
the irrational exuberance.
I remember well the calling
cards of new agents who
could hardly believe their
good fortune at their
involvement in a high-dollar
transaction. Deals got
screwed up left and right,
but who cared? Another offer
was a week away. And if you
had a neophyte representing
you in a purchase, it was
never their fault your offer
wasn’t accepted, you just
lost a bidding war. We had
people who never sold a
house in their life
collecting commissions on
multimillion dollar sales
like it was candy land. Just
like the stock market spike
of the late 90’s, many of
people looked far smarter
than they really were.
I know this because I am
part of the cleanup crew.
People listing their homes
for sale today are horrified
to discover that decks,
finished basements or
bathrooms they were told
were legal at their purchase
are, in fact not in
compliance. Neither the last
listing agent nor their
buyer agent bothered to pull
the property card, and the
title company missed the
detail in the rush of the
time. I am in the midst of
selling a property that last
passed title in 2005 which
has a submerged oil tank
that would have failed a
test in 1995, let alone now.
It is costing my clients
over $20,000. Twice in the
past few months I have run
across people who have
excellent credit
inexplicably stuck in high
interest loans, most likely
because a loan officer
decided that profit
superseded honesty. Where
was their agent? Where was
the advocacy? The list goes
on, but I wish I had a dime
for everyone who tells me
that they regret using their
newly licensed cousin or
part-time aunt for their
agent last time.
In each of these instances,
an agent was paid
handsomely. They did not
earn that commission; it was
monopoly money they used to
buy homes and cars that they
can no longer afford. In
many cases they meant well,
and their broker is
responsible for the
mistakes. We’ll never know
in most cases, but our
collective karma has caught
up with the industry. Sadly,
whatever price we bear is
more than being shared by
our clients who trusted us
with their financial lives
and were often hurt. We made
our bed and now we are
sleeping in it.
|This brings us, of course,
to today. One agent I know
has his real estate website
redirect to another
endeavor. BMW’s have given
way to Hyundai’s. An
attorney told me recently
that his biggest source of
bankruptcy filings and short
sales are real estate agents
themselves. Enormous
brokerage offices have rows
of empty desks. And I am
bombarded by solicitations
for 2nd income opportunities
from people who must know
that agents are scrambling
for income. Attorneys are
actually thanking me for
referrals.
But those of us who remain
plying our trade have
discovered a new
environment: fresh air. It
isn’t so noisy in here
anymore. The overwhelming
percentage of agents I am
dealing with now are
returning my phone calls and
emails in a professional,
timely manner. Oil tank
tests, surveys and other due
diligence are being handled
in the beginning of
transactions and not as part
of a last minute scramble.
Many agents are telling me
how they remember the last
decline in the late 80’s and
how they coped. We are a
profession again, not a pit
stop for career nomads. We
are conducting business, and
even though the
circumstances are worse, the
process is civil and
professional because the
frosh and junior varsity are
no longer clogging the
field. And we know how to
cope with the PR problems
exacerbated by the “exes”
because we always have.
Consumers now should have
more confidence in the
industry because by and
large the pickers of low
hanging fruit have left the
market. Those who remain are
survivors, fighters, and
overall far more
professional and
experienced. They don’t pick
apples with a broom and
bucket; they know how to use
a ladder. The drama may come
from the outside, but far
seldom from the agents
themselves. It is for these
reasons that I am glad the
herd has thinned. I no
longer have to sift through
newbie’s to find a competent
colleague. And these are
people that know how to
return a phone call, pull a
property card, review a good
faith estimate, and advocate
for their clients. I’m not
doing their work for them,
or cleaning up their mess.
I salute the survivors, and
I look forward to closing
transactions with them.
Together, we’ll help repair
the damage done in the past
decade and build the
public’s confidence in the
profession.
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